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🎥 Camera Not Working in Safari on Mac

If your camera isn’t working when recording video in Safari on a Mac, please follow the steps below. Most issues are caused by browser permissions and can be fixed in just a minute.

Written by Maureen Maher
Updated over a month ago

1️⃣ Allow camera access for this website in Safari

Even if your Mac allows camera access, Safari controls permissions per website.

  1. Open Safari

  2. Go to our website

  3. Click Safari → Settings → Websites

  4. Select Camera from the left sidebar

  5. Find our website and set it to Allow

  6. Refresh the page

👉 If our site is not listed, set
​“When visiting other websites” → Ask, then reload the page.

2️⃣ Check the address bar for a blocked camera

When our site is open:

  • Look at the left side of the address bar

  • If you see a camera icon with a slash, Safari is blocking access

  • Click it and choose Allow Camera

Then refresh the page.

3️⃣ Quit and reopen Safari

Safari sometimes won’t re-request camera access unless it’s fully restarted.

  1. Click Safari → Quit Safari

  2. Reopen Safari

  3. Go back to our site and try again

(Closing the window is not enough — Safari must be fully quit.)

4️⃣ Confirm macOS camera permissions

  1. Click the Apple menu 

  2. Go to System Settings → Privacy & Security

  3. Click Camera

  4. Make sure Safari is turned ON

If Safari is not listed, reopen Safari and visit our site again.

5️⃣ Test your camera outside our product

This helps confirm whether the issue is Safari or your system.

Try opening:

  • Photo Booth, or

  • FaceTime

If the camera does not work there either, this is likely a macOS or hardware issue.
​If it works, continue with the steps below.

6️⃣ Check Screen Time restrictions (often overlooked)

  1. Go to System Settings → Screen Time

  2. Click Content & Privacy

  3. Make sure:

    • Camera access is allowed

    • Safari is not restricted

7️⃣ Temporarily disable Safari extensions

Privacy tools and content blockers can prevent camera access.

  1. Open Safari → Settings → Extensions

  2. Turn all extensions OFF

  3. Reload our site and try again

If it works, re-enable extensions one at a time to find the cause.

8️⃣ Make sure you’re using HTTPS

Safari requires a secure (HTTPS) connection to access the camera.

  • Confirm the site URL starts with https://

  • If you see a warning or “Not Secure,” the camera will not work

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